I would describe the new Andover HOS as distant. There have been some formal zooms and messages over the past 9 months from HOS. The overall communication to families under his leadership during the pandemic has been inconsistent, disjointed, and generally lacking.
As a human, he has refused to speak with parents/families. I know of numerous examples of this. These have not been requests to talk about silly, unimportant things. They have been serious situations in which students/families were struggling. But he has refused to listen/speak in those situations.