Fire them. Seriously, if they lack understanding of which pre-college programs are pay-to-play, and which are serious programs (albeit can be costly), they don’t know what they are talking about. If you are paying them, don’t, and, based on this, I would question their credentials.
I mean, what next? “I have never of, what did you call it? Task, no, Tass, right? I wouldn’t put it in since no AO would have heard of it”
All of these are competitive. For example, a number of universities host the Ross Program, and it has something like a 15% acceptance rate.