<p>I don’t know exactly what they do at banks, but operations is about making improvements to business processes to save money. A bank could have a variety of operational projects going one at one time. Six Sigma (an operational strategy) is very prevalent at Bank of America.</p>
<p>For more information about operations:</p>
<p>[Operations</a> management - Wikipedia, the free encyclopedia](<a href=“http://en.wikipedia.org/wiki/Operations_management]Operations”>Operations management - Wikipedia)</p>
<p>For information about Six Sigma (which may give you a better understanding of operations):</p>
<p>[Six</a> Sigma - Wikipedia, the free encyclopedia](<a href=“http://en.wikipedia.org/wiki/Six_Sigma]Six”>Six Sigma - Wikipedia)</p>