<p>It’s possible and more likely the agent on the phone was telling you the EFC calculated by FAFSA and not the EFC calculated using BC’s methodology. The people who answer the phones for the office of student services are usually students who have a work study program. They do not have full access to your file. My advice would be to find out who exactly your financial aid counselor is by looking on your D’s portal page. Then email the counselor to get a clear explanation. Don’t give up hope, they are very understanding and can be very helpful in the long run.</p>