One other thing to keep in mind on the IT front is that just 2 decades ago, not everyone had a computer and the university at the most provided ethernet connections to dormrooms for students who had one. No wifi which started to become popularized a few years after I graduated at the end of the '90s and even wifi networking/internet technologies went through several very radical changes between the early-mid '00s till now ranging from improvements in speed/capabilities to serious improvements in basic wifi security protocols(i.e. From WEP which the FBI proved could be cracked within a few hours using cracking software on old Pentium 1 PCs from the early-mid '90s as early as 2005 to the much more secure current WPA2-PSK using AES).
That and unlike back then, students/people also carry around wifi tablets and many consumer/budget level PCs have much shorter warranties nowadays(sometimes as little as 90 days vs which further complicates the support picture.