I agree with @Publisher. It’s important to read and try to understand the culture and vibe at an LAC for students. They are small and culture really matters.
I trust students and parents to understand that situations like the OP described do not represent the whole college experience. But more information is better than less b/c you never know what info is pertinent to someone. This is why I like other sites that have student reviews – the complaints are informative just like positive reviews, and it’s by sifting through lots of sources (and visiting of course) that you can understand campus vibes and potential fit.