<p>It is a huge problem for her because there is a lot of paperwork at her end. She needs to be able to prove to anyone who might ask her in the future that you really are who you say you are and that there just was a name mix up. And, there are lots of name mix ups. So she is probably sick and tired of dealing with this kind of thing.</p>
<p>Be very cooperative. Turn in everything that you are asked for. Follow up. Stay patient. It will probably work out in the end, it will just take time.</p>
<p>Wishing you all the best.</p>