@hebegebe We had a very similar experience a few years ago. Tour guides showed up 15 minutes late with fresh cups of Starbucks - incredibly unprofessional. Only two tour guides for 200+ people, and they didn’t split up the group… The info session showed video after video, without a single faculty member or student discussing the university in person. A focus on their BXA program even though less than 1% of the CMU students are actually enrolled in it.
It really angered me since I’m an alum. I contacted them directly with my complaints. I was told that most people really like their tours. CMU clearly doesn’t see the need to fix anything.