I just got off the phone with an IDOC representative (40 minutes on hold). My son’s documents were uploaded on February 15th but still not processed as of today. His information is being forwarded to the Processing Center because his documents should have been processed two weeks ago, per the representative. I was unable to use the “Contact Us” email portion of the IDOC site. I received an error message on every attempt. It sounds like there are many students in the same boat. I guess we’ll wait and see.