<p>With standard ground shipping the dates UPS and others gives are estimated arrival dates, when you go to buy things online they list delivery dates as a range of dates. This week is one of the heaviest shipping times of the year, and ground delivery is given the lowest priority.The UPS website for ground represents what happens most of the year, not now…the logistics of ground shipping is they get shipped and moved when higher priority things are taken care of, one of the reasons they charge more for x day shipping is it is guaranteed and it does cost them more to do that (in effect, ground shipping takes priority when there is nothing else ahead of it). When you pay for next day or 2nd day or 3rd day shipping, that is guaranteed, and as a result they have to do all kinds of things for that to happen.</p>
<p>A direct analogy would be to go back to WWII, it could take a troop train a week or more to get someplace that a normal passenger train would take 3 days to get to, in large part because troop trains were the lowest priority, they would be the ones put on sidings to let other priority trains getting through, they would be the last to be refueled and rewatered,…</p>
<p>Keep in mind that a lot of online retailers are offering delivery by Christmas and free upgraded shipping, and they are using UPS and Fedex and such as well, and because of their corporate business they get priority, too, so there is probably a ton of traffic that has to get through by December 25th, and that backs up freight.</p>
<p>I agree with other posters, my experience has been if you have a week to get something there, priority mail is a bargain, and it in my experience gets there on average 3 days or so…</p>
<p>And for the OP, suppose the clerk told your wife “oh, sure, website says it will get there by the 25th” and then it didn’t get there until Friday, would you be back on here ranting because the clerk told her that? It could be if she shipped it ground it would have gotten there by Christmas, but given the load that is out there this week, it is highly unlikely it would have gotten there. You wife wanted them to get there by Christmas and paid for the service and was willing to pay the price. She might have done better with the post office (FedEx is pretty expensive as well), but the piece of mind of getting it there on time guaranteed made her feel better, and that is worth something, too.</p>