<p>In general Dell’s warranty only coveres the battery for 1 year. You are going to have to continue to contact the ID department to see if they have extended coverage for the Academy computers. You could try to go to Dell’s site get the ph number and contact them directly with your PC serial number and they should be able to track it and might be able to at least let you know where you stand, if you can not get to the IT department.</p>