<p>The IT Department at KP shall I say — leaves much to be desired. </p>
<p>My DD lost 5 hard drives on her computer and she never carried her computer around – it just sat on her desk. </p>
<p>The first time she took it in they said it would take 3 weeks – it took 5 months (She ended up going to sea without it and handwriting her entire project.) When she returned she got it back and within 3 weeks it failed again.We got her a stand-alone hard drive to back her computer up to. This time the repair was only 4 weeks. Then just before finals it failed again. They took it in and they gave her a loaner (which she took to sea). </p>
<p>Upon return to campus 9 months later, it was waiting for her. Then 2.5 weeks later it failed again. They fixed it 2 weeks before finals. She got it back and the day before finals it failed again. </p>
<p>Needless to say at this point she was fed up and she called her dad and said – take all my savings out and go down to the apple store – buy me a mac, configure it and bring it down to me ASAP. She has had her Mac now for 9 months and has never even had to reboot it. BTW it was less expensive including the 3 year warranty than the machine that the Academy got for her and it works ALWAYS.</p>