<p>mhc48,</p>
<p>Not in my experience. </p>
<p>We paid for next day onsite service. Instead they had us send it to a depot, kept it for weeks, and finally shipped back a bare chassis missing all the parts and then blamed it on us. See the thread I started: <a href=“http://talk.collegeconfidential.com/parent-cafe/856165-dell-support-not-what-used-5.html[/url]”>http://talk.collegeconfidential.com/parent-cafe/856165-dell-support-not-what-used-5.html</a></p>
<p>The worst is that my D is at Oxford, UK with a worthless hunk of dell junk that we paid a fortune for, including hundreds extra for complete care, only to be blamed for stealing the parts.</p>