<p>I have to report that if you get the full Dell service contract, they will fix or replace ANYTHING and send someone to do it within a day. I got my daughter a Latitude 3 years ago and she has trashed it or had it trashed several times and Dell had it fixed immediately. Once a large dog (must have been the size of a velociraptor) attacked it. Bite marks on the screen which was shattered and many keys gone. Another time after she spilled an unnamed liquid on it and dropped it, they replaced virtually the entire machine. No hassles no complaints, no stress. And the next day. They don’t, unlike Apple, exclude accidental damage.</p>
<p>Mind you, it requires the full 3 year plan (which they just told me I can extend), but for a college student, I think it is worth every penny.</p>