It’s very unclear what she is talking about at this point which may lead to the school being confused as well.
If things are missing:
Making a list of each person that you need something from/done (can’t figure out anymore if your counselor needs to do anything or not from what you’re saying so I’m saying for each player you need something from).
For each person, make a list of exactly what you need from them. Make it specific. “Transcript sent to school ABC. Reference sent to school XYZ”. Include due dates with the words OVERDUE.
Resend any/all links to submit letters and transcripts and tell the person you are so they can find them near the top of their email list. If you requested in October, those links are buried. Don’t make them look for them.
If you need to provide snail mail addresses then do that in the list you give to the person so everything is in one place.