<p>I can’t speak for other companies but our computer system automatically timestamps your account with the date time and persons name that you spoke to each time you call. it’s up to that individual person to add additional notes. Some people write two words, some people write a paragraph.</p>
<p>Airlines:
I can’t praise Air Canada enough.</p>
<p>My D was stuck in London during the paralyzing December snow mess after a semester abroad, and trying to get back home to LA. after her flight was canceled. People were desperate to get out through rebookings and rerouting and from what we heard, many airlines were so overwhelmed that one couldn’t even reach reservations at all.</p>
<p>Not so AC. I called them at least 6 times and was never on hold for more than 15 minutes. They doubled their personnel during the crisis, each agent was extremely helpful and sympathetic, they rebooked my D 5 times, sent me emails if an opening or a better route came up, their web site was updated twice a day, they sent extra aircraft to Heathrow when it finally opened again, and managed to get my D and probably a thousand other people home before Christmas.
And they didn’t even charge for the excessive semester’s worth of luggage.</p>
<p>I don’t generally shop at best buy, although I did buy a digital recorder there recently when I didn’t want to wait for Amazon.</p>
<p>But that was before I read this article.
</p>
<p>[Disturbing</a> Elder Abuse Case: “Part Of A Growing Trend” - KCPQ](<a href=“http://www.q13fox.com/news/kcpq-021611-dementiafolo,0,2008526.story]Disturbing”>http://www.q13fox.com/news/kcpq-021611-dementiafolo,0,2008526.story)</p>
<p>I’ve had wonderful customer service experiences with:
Costco - always.
American Express - like HIMom, I’ve had experience with their free extra year warranty. Our 55" plasma tv died after 2 years. I expected a nightmare; instead, although it took just a little time with getting them documentation and their review (not an unreasonable amt. of time.) First they paid for a diagnostic repair visit to see if it was fixable (it wasn’t) then refunded the entire cost of what we paid for the TV. In the 2 years since purchase, there were now better quality TVs and for less cost. So we actually made money on that deal. Amazing.</p>
<p>Despite others problems with them, I’ve never had a problem at Best Buy (though these stories make me a little leery…esp. about the elder abuse.)
Though don’t get me started on the USPS…on that topic of shipping though: when sending something to my son at school, I usually check costs at USPS, UPS and FedEx. Most often, FedEx Ground wins, though depending on size and weight sometimes it’s one of the others.</p>
<p>I’ve had good experiences with Visa w/ their extra warranty service too. i had to mail them a repair bill (260 bucks), a copy of my receipt, and a copy of my credit card statement showing the charge on it. In about two or three weeks I had a check of 260 bucks in my mail box. Good to know cause I’ve never paid them a dime of interest so I’m ahead in my book!</p>
<p>We have had pretty good experience with Apple.
Even though they wouldn’t ship my D’s laptop that was being repaired either to a store closer to home or to our home ( she had dropped it off while visiting her sister in another state), they covered over $1000 of damage with her extended warranty.</p>
<p>I also like that they take “trade ins”.</p>
<p>Don’t like Chase.
When they took over WaMu, I closed my acct because of increase in service charges and two months later they decided a had a small balance that was owed.
( I haven’t paid it just on principle)</p>
<p>I have had good experience with my USbank Visa, when they noticed questionable purchases they notified me right away ( although their way of notification in itself, made me question if it was legit- a woman with a Jamaican accent phoned me, & wanted my personal info- I had to look up the number online, to make sure it was official)</p>
<p>also had good luck with Costco & REI, because their system of membership tracks purchases, so you don’t even have to have the receipt.</p>
<p>
</p>
<p>GOOD customer service is calling and asking. B of A NEVER contacted me when supposedly I sent the POA to the wrong PO box (which BTW I was told I could do…I was told I could include the POA in the same mailing as the fraud complaint). They NEVER contacted me to say “gee Mrs. Thumper, we have your POA…would you like us to mail it back to you so you can send it to the right PO Box?”</p>
<p>Instead, they NEVER contacted me and I would NEVER have known but when I got another letter from them and called, they would not talk to ME because the POA was not on file…because it had been sent to the wrong PO box…and they never did ANYTHING about it.</p>
<p>That’s why they win the Customer NO Service award from this household. But hanging up on me was the straw that broke the camel’s back.</p>
<p>Logging in just to ditto SoCalGal’s post #4 re: Dell. </p>
<p>HATE HATE HATE the customer service (if you can call it that) at Dell. I really need a new laptop and am comfortable with Dell but I’m really considering going the ways of my two kids and going with Apple instead.</p>
<p>fendergirl, with regard to your Post Office complaint: Flat Rate Boxes. If it fits, it ships.</p>
<p>Agree that both REI and Apple provide great customer service. I love the fact that I can walk into either store and they have knowledgable, friendly folks who want to wait on me. My 10yo D had an issue with her Ipod and they were incredibly patient with her trying to solve the problem. H has called Apple customer service a few times and was also very pleased.</p>
<p>I read thru this thread and was surprised to see anyone praise the customer service for Verizon ( unless it was their wireless dept and I misunderstood )
Because of our business ,we too have many lines and also seperate accounts and we had a significant problem with them , which no one was able or willing to resolve.
It resulted in me ceasing to do business with them , and yet they continue to bill us for services we no longer receive.
Long story short , if you call directory assistance and ask for our business phone number , our home phone comes up as the first number…which resulted in calls , round the clock …literally…and also my home address is listed on google maps …no , we don’t operate our business at home so I really don’t want customers knocking on my door , especially when my young daughter is sometimes home alone !</p>
<p>Lasma, these were flat rate boxes. The mug box cost 10 something, another box of the same size 10 something the other two flat rate boxes were 14 something and one item not in a flat rate box shipped for 17.75. I’m sure all four of them would have shipped for less in a regular box based on weight with UPS. It’s probably a great price if you are shipping something really heavy in those boxes but if it’s not heavy it’s a bit of a rip off.</p>
<p>They probably would have been cheaper in a regular box with USPS too. USPS is only a cheaper option if you’re shipping a pound or less, generally, but a pound should be about $5. (I regularly ship things with both UPS and USPS). I think flat rate boxes are only a good deal if you’re sending really heavy stuff.</p>
<p>fendergirl, I see what you mean. I use the Flat Rate boxes for care packages, and I cram in the goodies until the box can barely be taped up. USPS is on my “good” list for coming up with the concept. But yes, if you’re sending light-ish items, it would be pricey.</p>
<p>they are also on my naughty list because they never take my mail. I could have something sitting out there for three or four days before they take it. They come and put my other mail in my mailbox but leave the outgoing mail in there 80 percent of the time. I now take all my outgoing mail with me to work and I put it in with ours there. We never have that issue there.</p>
<p>Verizon</p>
<p>Oooh boy! Verizon!</p>
<p>Ordered a new package of home phone and high-speed internet service back in late August, and they have yet to get the bill right. Each month I call, and an absolutely charming, helpful agent fixes it. When the bill comes it is messed up in a new way. This month when the bill came it was close enough to what it is supposed to be that I just paid it without calling anyone. Then I looked at the separate charges: yup, still wrong, and in yet another different way. I decided to wait to next month and try again.</p>
<p>Oh and this month was the first time that any of their notices came to MY personal email address instead of their Verizon email or to Happydad’s personal email address, even though that change was made back in September!</p>
<p>
Or, “No worries!” Since when is, “No worries” an appropriate response to “Thank you” in a check-out line! :eek:</p>
<p>
</p>
<p>I leave outgoing mail in my mailbox on a daily basis. It’s*** always*** picked up. I guess I’m lucky? 80% is outrageous!</p>
<p>Verizon update: The bill came for this month, and it was what we were promised back in August. Hurrah! There are no random items showing, just the package that was ordered, and the appropriate discounts for that package. How I wish I could send a personal thank-you to the customer service agent who fixed it!</p>
<p>happymom, if you really wanted to maybe you could write them thank you letter. I dunno how they do it but I know if someone mails us a thank you letter they make sure they get it to the right person. Or you could call and ask to speak to a supervisor and tell them to thank whoever that person was.</p>