re #37, FWIW:
Nobody who isn’t an admissions officer can really chance somebody with authority.
Particularly for transfer admissions where so little data is available.
Most students get what they can from here, but fewer of them stick around subsequently to do community service. If they did, their individual anecdotes wouldn’t be worth much more. They aren’t admissions officers either.
The parents and others who stick around here do so out of a desire to be helpful. They don’t always succeed, but that’s the intent.
Rather than criticizing them for not actually being helpful enough in your case, it might be better to thank them for taking the time to try.
Just IMO.