<p>I think it’s possible to think the merchant is wrong at the same time one thinks the professor is wrong in his handling of the situation.</p>
<p>I think anyone who finds an overcharge, whether inadvertent or deliberate-is within his rights to complain on the spot, and I don’t think it would be a bad idea to have some kind of reporting mechanism that could reveal a pattern of dishonesty in merchants.</p>
<p>You are right nrdsb4. He should have promptly been offered a refund by the vendor and perhaps a coupon towards another purchase.</p>
<p>I had a bad experience at a local restaurant this summer- its one we frequent often and a local place we like to support, but they really screwed up on several fronts and it was a frustratingly bad experience for a party of 15 that I’d arranged and confirmed (twice) far in advance. I waited a few weeks before deciding to write an email to the manager. I wrote a polite but specific email detailing the challenges we experienced and the disappointment we felt. He responded a few days later with an apology, and sent a generous gift card (equal to about 20% of what we’d spend on our gathering) to encourage us to return. To be honest, all we have done is go for a glass of wine. We probably will use the rest of our giftcard at some point but it really soured us on this particular facility.</p>
<p>And apologies for typo above-- an extra $ sign slipped into post 59. The keurig k cups were 100 for $34.99 not $100 cups.</p>