So, there’s really nothing I can do? I could understand the current issue if I had NOT told the school the money was there, however, as I said, I did include those monies when I was asked to verify our household income. The screenshot I sent the FA office at that time showing the VA payment schedule, amounts and dates was deemed good enough to adjust the Pell amounts for that year.
I did the same thing with the current application, but now I’m being asked to provide official VA confirmation of those non-education payments, which, frankly, does not exist (only way to verify the payments is through a secure website, they do NOT send statements).
I am fairly certain that there’s a new director in the FA office that I’d never dealt with before, so maybe that’s why she’s extra picky, but nevertheless - since the school knew the money was there for the first application, might it be good enough to go back and talk to them in person, tell them the situation, or is that likely to create further issues?