you can always send an e-mail your financial aid counselor with your question(s) or ask to setup a time for you to call, early am (from the west coast), for example…
http://www.bc.edu/offices/stserv/financial/finaid/undergrad/about_us/staff.html
http://www.bc.edu/offices/stserv/financial/finaid/undergrad/about_us/contact_us.html