This family owns a second home with rental income. Unless the net price calculator asks about that…the results won’t be accurate for this student.
How much rent did this second home generate in 2016? It’s very possible that the answer is $0 if you had not yet moved. When did you move out of that his in Kentucky. The rental income from 2016 is what would go on the financial aid forms.
In terms of the asset…@sybbie did the calculations for you. On the Profile, you would have indicated the CURRENT value of the house in Kentucky, and the remaining mortgage balance. It sounds like you did that.
It doesn’t sound like the financial aid department was confused…at all. You have a second home…valued at $208,000 which you could sell. It’s your parent choice to keep that home.