Thanks for all the great advice @blossom. I’ve already read their long-term care insurance policy and I’m not looking forward to dealing with them, but it is what it is.
I don’t think we know anyone who has been through this kind of stuff before to ask for a referral. I asked an attorney friend in a neighboring state as a starting point – hopefully he knows someone who knows someone good in our state (I’m assuming we need an attorney in our state).