Disaster Averted!!!
As always there are imperfections and disasters occuring almost daily. But this one was almost a permanent 1500 sq ft disaster:) We were all excited because we had chosen a beautiful wide plank Euro Oak flooring. It comes in the new UV Oil Finish or urethane finish. But the owner wanted to make sure that it was delivered with the Matte Urethane finish for easier maintenance. It turns out that all of the samples we had laid in the house were the urethane finish and we loved the coloring. The flooring installer went to the wholesale place and made sure the order was for urethane aluminum oxide finish. Then Dfin went into the flooring installer to pay for it and I gave her a sheet with our specifications that had in ALL CAPS… Urethane Matte Finish
59 boxes of flooring get delivered on Thursday. I open up one box and we put it on the floor and it looks yellowish, not like the samples. We don’t know what is wrong. There are no markings anywhere on the box that indicate what the product finish is. Everything marked on the box indicates it is what we ordered. Looking at the sides of the planks I cannot tell what type of finish it is. But we definitely don’t like the color… are we going to have to live with it???
We check the product number against the Internet and it says Oil Finish. The driver is not willing to wait for us to figure out what might be wrong and he leaves after 1/2 hour of loading all this stuff into the house with the help of 2 of my workers and staging the boxes in different rooms to acclimate. I call the wholesaler and 'Ooops… I’m so sorry, the manufacturer delivered the wrong product". You don’t check this when it arrives into your warehouse??? He knows we were adamant about the finish. What if we had waited for the installer to show up and f ind out we have the wrong product on Day 1 of installation. That would have pushed everybody back at least a week and the installer might go off to another job.
He insists that they will pick it all up and deliver the right product the next day. OK, we can live with that. Of course, Friday afternoon comes and goes and I have to keep trying to call to find out when they are going to deliver. I only have crew on site until 4pm to help move around 120 boxes of stuff (59 out and 59 back in) I finally get a call back with all kinds of excuses why it cannot be delivered on Friday - these excuses always (for 10 years) involve the truck breaking down or getting stuck somewhere. Never the true reason… they just have too many deliveries and cannot fit it in and/or the product really has not arrived from Los Angeles yet.
He insists they have to deliver it at 8am Saturday morning. I explain that there is no crew on site on Saturday morning and he promises that the sole delivery driver is going to carry these 120 boxes back and forth. Luckily the owner agreed to supervise the delivery and I can guarantee he ended up having to carry about 50 of those heavy boxes around somewhere. I wanted them to deliver on Monday morning but they kept insisting they were way too busy on Monday and Tuesday to deliver the stuff. What the hey??? It’s not my fault you obviously ordered (although he tried to blame the factory) the wrong stuff. How is this suddenly my problem??
Photos loaded of some progress and our new design dilemna. What to do with the fireplace to bring it up to the design standards of the remodel???