Thanks for all of the responses. While I understand that glitches happen, and that marketers aren’t the faculty or the education offered, it was not a good first impression. Compare to another tour we took the following week, the school arranged for the kids, @500, to have a chance to sit in on classes in their intended area(s) of study. My son sat in on a Psych 101 session and spoke with the professor afterward about something covered during class that he had studied in AP Psych. The prof took @15 minutes to speak with him about the topic, notwithstanding that hew was not a student in the class. Compared to the guy at Bucknell who did not answer the question my son asked, he has no interest in re-visiting the school. He has other schools, including Lafayette, Brandeis, Case, Emory, Vanderbilt, Rochester etc that offer research opportunities, so I am not going to force the issue.