@Trisherella WaPo is not what’s called a “service” publication. WaPo is news and features. Maybe from time to time they publish a service piece. But if you want a lot of stories like this:
then read Consumer Reports. They publish quite a bit on these topics.
It drives me crazy how people look at one article in isolation and cry “Media Elite!” WaPo publishes MANY stories about people struggling to cope with day-to-day life.
I do not work for WaPo, nor have I ever been published there.