Ok…no review at all…or basically say…their reservation folks are not up to speed, but the general manager removes issues.
My contact person was on it first thing this morning. She was not happy about it. She was not there all weekend, so could not intervene at that time. She didn’t make the room assignments.
Honestly, I had no idea the patio and ballroom we’re below our rooms…and I did ask for quiet rooms…and paid a premium price.
It’s a decent hotel, but I’m sort of thinking…it’s age is showing…no sound insulation between things. It doesn’t take a genius to know that a loud DJ or band is going to be heard in the room above.
Just put the people in that event in THAT room. They won’t care! The GM agreed with me.
Honestly, if the event person at the hotel handled the reservation, she is at least partially to blame. As a customer booking blocks of rooms and hosting events at the hotel, she could have and should have stepped up and made an effort to give you a positive experience by making sure good rooms were held for you, not rooms above the noisy ballroom. That’s really part of her job - or at least it should be.
I wouldn’t say the GM “removes issues”. More like, he was responsive to your complaint. You still had issues. They didn’t go away although the bill for your rooms did. Meanwhile, some of your guests might have had a similar experience which isn’t ideal either.
My letter included a number of guest issues mostly with the front desk and housekeeping. Many folks had trouble getting receipts when they checked out.
We attended a friend’s daughter’s wedding recently. When we checked in they asked if we were there for the wedding. We said yes. They asked our name , which we told them. Apparently our last name is similar to either the bride or groom’s last name of another wedding that was going on at that venue, and they misheard us and thought we gave the name of the other wedding, and gave us a hospitality bag… for the other wedding! We realized it when we got to our room (which was very near the other wedding ) and looked at the tag on the bag! DH took the bag back to the front desk.