All insurance companies will call it a ‘claim’ when you ask specific questions on your policy with an event, even if you don’t file an actual claim.
Sorry you had issues - how long ago?
”Forcing people with higher priced homes to over insure….” again, how long ago? Maybe something was state-specific. Many very good companies have strengths and weaknesses at various times and perhaps in various locations. Insurances have changed a lot, especially homeowner’s, and some regions have had a lot of problems – the claims rates with natural disasters and the strength/capabilities of state insurance regulations are some caveats. How homeowner insurance companies are dealing with (or not dealing well) with roof claims - and demanding a new roof to have the house insured with them for example.
USAA doesn’t provide insurance to everyone - there are specific restrictions to being military, prior military (Veteran) and Veteran family members (Veteran has to have a USAA policy and list immediate family members at that time/each gets a USAA number).
Fortunately, it was hail damage both times our roof needed to be replaced with insurance (first time with State Farm, and second time with USAA). The second time, hail hit along a bathroom vent and water ran down damaging wall and flooring - and it was a very big claim. Once we got the right USAA adjuster and claims status, it all went on track - it took time and some back and forth between our contractor and USAA specifically because USAA adjuster needed feedback from contractor and the individual who would then inspect and certify our Fortified Roof - we have a 10-year designation certificate with registration number). Since we had the low-cost added rider for ‘optional upgrade to fortified home ™ roof’ (our state insurance required companies to notify up of this available option) we added it a year or two prior to our damage – so we got a much better roof replacement. Can withstand high winds (we are not in a hurricane area but are in a tornado area per se).
Years ago, we dealt with a State Farm adjuster on a major home claim (the water heater manufacturer ended up paying the claim and we received our State Farm deductible back) - and he was a younger guy that maybe made some kind of bonuses on his work. He was not easy to deal with because he wanted to ‘approve’ everything each step of the way and we needed to ‘wait’ on his call back/attention. He let our flooring company know he was going to be on vacation in Europe over the holidays (our claim started the beginning of December); while he never let DH or me know squat. So, I took executive action and proceeded with everything as if it all was approved - no news is good news. When he got back (this was in fax times, before internet and more sophistication with computers) I faxed him 11 pages of everything from my office - I had had written each action item along with the expense, much paid by me and all to be reimbursed expenses. He asked, “who authorized” and I said since he was unavailable and didn’t tell me who to call, we just moved forward. He approved it all. Done. He was a jerk. The carpeting guys who did major rooms Dec 23rd (thankfully my in-laws were here, and my MIL directed things just fine) - DH and I couldn’t be away from work. DH had production deadlines and engineering action items overseeing - including end of year goals to be met, and I had month-end and year-end financials to do at work for a physician specialty group, and our daughters were 1 1/2 and 3 1/2 - our hands were full w/o delaying because of a jerk insurance adjuster.
Our USAA claim was a lot more complicated. The roof delayed things, and interior could not be worked on (except tear out of mold/damage) until roof completed and inspected. That makes sense but delayed having our interior restored. Once one learns the claim system (and how to handle - using their electronic system for documentation) the claims adjustor is going to be responsive - and they also have a policy on returning calls within I believe 24 or 48 hours. Our claims adjuster did take a one-week vacation and also told me the dates he was out of the office.
Once our USAA claim was done, we actually increased the insurance on our home to the correct level. We were not ‘over-insured’.