<p>To bmom: At least your son is calling or e-mailing you to tell you about all of these concerns which will be resolved soon. Also, regarding the printer: Tell your son to turn off the printer for a few minute, turn off the computer for a few minutes, and then re-start the computer and re-start the printer. This has worked with our Mac. I read that USC has printers the kids can use. If you decide to buy a new printer, go to Newegg.com and one will be mailed very fast. Printers are not expensive.</p>