<p>“I also wonder, if at my age, I’m not too old to re-learn how to use my computer.”</p>
<p>That’s the beauty of the Mac. Plug it in, turn it on…it’s all self-evident. </p>
<p>Learning curve = 0</p>
<p>My tech saavy D was looking forward to finishing school, getting a job and buying a new laptop, probably a Mac,… then she took a job with their competitor!!</p>
<p>There’s always Linux… :-)</p>
<p>
When I called Dell I reached a call center in the USA and spoke with an American. I commented to her how appreciative I was that I was able to speak with an American in the USA versus India. She did her due corporate diligence in stating that the call center in India allows the wider coverage (after hours) but I’m sure she appreciated my positive (to her) comments.</p>
<p>I needed to call Sprint once and learned that during ‘normal working hours’ the call center was in the USA but ‘after hours’ switched to the Philippines or India - I can’t remember which since I could barely understand the person and they certainly couldn’t understand me. I ended up hanging up and called the next day during the normal hours and took care of the issue with a real American.</p>
<p>This business of switching call centers around the world for after hours or overflow support seems to be common. This has led me to try to make sure I call the toll free number in the middle of our business day (after 0900 west coast and befor 4pm east coast) and I’ve had a bit better luck.</p>
<p>Someday businesses will wise-up and understand that people get very frustrated with the company when their interface person can’t speak English natively and will change despite the higher costs for USA-based call centers. I believe one company (CitiCorp ???) has actually been advertising that their numbers are answered by a USA call center.</p>
<p>
firefly:
Remind me to never loan your D my car. :)</p>
<p>firefly scout I LIKE your D:).</p>