<p>I can’t understand why this situation is not getting better.</p>
<p>Every misstep…</p>
<p>Tech should be doing better but I think families need to shoulder some responsibility as well. Once the correct person was ID’d the family should have been contacted. If it was two families than contact two families! Even if one family was temporarily worried it is better than what did occur.</p>
<p>The people at Tech are so nice and caring, I don’t understand why this issue persists.</p>