@twoinanddone I wasn’t aware how the shoppers received the orders; you message helped me to understand. I would be interested in hearing from shoppers that were shoppers prior to the Pandemic to see what their thoughts are over the last few months.
My son had an excellent shopper today that texted him a very lengthy explanation on why the store didn’t have a few items he requested. She mentioned she checked with the dairy manager, and the sliced cheddar cheese requested was not available, but listed what sliced cheeses were in store. If he would prefer, she could get a block of cheddar instead if he would like. They also wanted sour cream in the 16 oz carton, but only light was available in that size, so would they prefer 2 8 oz cartons, the light or none at all?
As we said above, it does depend on the shopper. I just wish, that if I am going to list a replacement, that the shopper would pay attention to that; most have.