Instacart errors

What a difference with today’s order! While I didn’t know at the time, a Publix employee must have done the shopping, and Instracart took care of the delivery. At the start of the shopping, I received what I assume was a standard message from the shopper, letting me know she had begun, that the store might be out of stock on items and to please review and approve substitutions. It was a rather long introduction message, so assume it was predone.

All my items were marked if substitutions were allowed, and if so, which. My first text was that Raisin Bran was out of stock in all sizes, so would we want Raisin Bran Crunch. The same husband mentioned in the last Instacart tale, does not like RB Crunch, so I told her no. As she seemed to be paying attention, I mentioned to her that the Yahrzeit candle I wanted was over in the Kosher section; I didn’t want to receive a Glad scented candle, and how many shoppers would know what a Yahrzeit was? :wink: She immediately replied she knew where to find it and would check when she got to that aisle. She was also shopping in what I think is a normal order; deli, meats, regular aisles, with produce last.

Once she was done shopping, I expected to see she was on her way, but Instacart showed she was still shopping and hadn’t checked out. At that point I thought, this women is good and she is doing two orders at the same time. About an hour later, still well within my deliver period, I received a text that a different named person was on her way. When the groceries were delivered, they were in a paper bag instead of the normal plastic, with my name on an outside ticket. The deli meat was timestamped 2 hours before my delivery time. I also noticed that on my list within Instacart/Publix, there was a notice about refrigerated or frozen items would be keep cold; I have never notice that with prior orders. My Publix, prior to COVID, had pickup where items were shopped for you and left in cubbies at the front of the store; I never paid attention to how those were done, but I guess with Instacart? I am guessing this is what happened today with my order, and I couldn’t be happier! No wonder she knew how to shop and where to find a Yahrzeit candle!! I only wish I had ordered more items which I had a great shopper.