In the case of collision, some places get OEM parts. Some don’t.
The insurer (State Farm) will warrant their parts.
But that means little, especially when you turn in a lease (if you have one) and get dinged.
I’d personally want someone who focuses on one brand vs. many.
But as I said earlier - with insurance, different folks have different experiences and preferences.
So it’s to be expected to see opposite thoughts/ opinions.
btw - extended warranties - that’s the point for the OEM - even if they lose money on the ELW, when you’re in - you’re also buying customer pay - wipers, fluids, and other things.
The OEMs want you in the dealer, not elsewhere - and that’s why they push extended warranties so hard. The dealers make money on them - but not necessarily the OEM.
Dealers make the bulk of their profits from service and then used. Little, relative, on new cars.
There’s a metric called fixed absorption - it’s basically the entirety of a dealer’s expense (for the overall operation), what % is service covering. A good store is North of 100%…so covering the entire dealership plus some profit too.
So service is king.
But many are price gouging relative to others - so people do seek independents.
Your best dealers will have menu pricing - meaning, a Service A costs this, a Service B costs that.
Many price individual items and don’t offer up front pricing - until you come in.
Many flavors of business - but yes if you are under warranty you are more likely to go in store vs. a private shop.