One thing that happened to us is that the school didn’t have the highest test scores when doing the merit award.
Daughter was accepted in Oct and committed (through athletics) in November. Merit awards were somewhat guaranteed but the matrix was made based on the applicant pool’s stats so came out in Feb. Her scores were right at the edge, so while NPC said she should get the higher award, it was possible to only get a lower award. Honestly, this was the beginning of ‘The Great File Mix Up.’ The coach put in an application with an old set of high school transcripts and scores ‘just to get things moving’, and then daughter applied on a full application (with her whole name and everything!) and current gpa/scores. So everything went along and the award came in Feb with the lower amount. I called admissions and they had me send in the new scores and they resent the award letter. Daughter had send new ACT scores but they never got to admissions.
So make sure they have all the updated info. You said the current NPC has changed so it may be that the school has changed the way they give awards (oh believe me, my daugher’s school changed every year and they no longer even offer the awards she received).
Our woes continued. It wasn’t until daughter went to register for 2nd semester that I figured out that she had two files. Documents had a 50/50 chance of reaching the file, but somehow her official hs transcripts were in the ‘wrong’ file even though we sent them in FOUR times. This school trains rocket scientists but can’t get a document into the right file. I finally figured out that when a letter came from the school with her whole name, it was from the ‘right’ file but when it came with only half her first name on it, it was the ‘coach’s file’ and information was never updated.