Just hung up from arguing with Verizon. My daughter renewed our discount through her employer (shared plan) and I received an amazing confirmation of that a month ago. Plan in my name but my church pays me with a personal type check so no stub and they will not except anything else as proof of my employment so we use hers.
Anyway today I get notice that discount was dropped because we did not renew it. Called and was told proof was never updated. Asked why we had written confirmation and kept getting told WE messed up. Why the confirmation email? Don’t know and don’t care because obviously the mistake was ours.
You all need to keep going up the food chain. I just keep asking for the next supervisor and always tell them I am not going anywhere and can hold on all day. I never give up and I always get what I want/need eventually.
^I spent hours and hours going up the food chain. I had it kicked to the special, tech problems people. No one could believe it was doing what it was doing. They kept saying, okay, is it workiing now? And they’d be amazed when I said no. I actually had someone saying, we just don’t know what to do. Try paper billing instead.
I just can’t believe I am going to have to start over again.
Then I would ask for credit for all the time you spent and aggravation. I had a similar problem with my Macy’s American Express. Long story but I had to choose between online bill pay or paper. I chose online - called special number given to make selection. Then a few weeks later I got a notice I couldn’t pay online anymore. Took about a whole day to reach someone who could straighten the mess out ( it’s too complicated to write out) but I basically told them if they want to get paid they better figure it out. I paid that bill over the phone but she also gave me a $25 credit for the hassle it caused. I didn’t even have to ask.
I also save everything and document when I call, who I speak to, etc, etc. I had saved the initial notice with persons name and whoever I was kicked up to finally could see I had followed instructions, the day I called, etc.
garland: I believe the folks you were talking to on the phone did the best they could. I also believe they are relieved you eventually went away. I believe someone at the company can fix this. Maybe one account needs a different street address. Maybe it needs your husband’s name instead of yours. Maybe you have to have two different passwords/usernames. But it isn’t your problem to figure out. It’s theirs.
I wish I could advocate for you, when I go next for myself. They don’t even let me advocate for my kids. So not much hope there.
I am with Emily. Ask for some serious discounts for all this inconvenience. I always do that.
adding: all these companies get away with this because most people don’t have as much time to deal with it as I do. Someone self-employed probably really can’t afford the time.
Well, another morning spent on the phone. After talking to a lot of very friendly people, Zachary in the E-center says there’s a ticket written to fix it back the way it used to be, and he’ll call me back (probably in a couple days, cuz lots of tickets in line.) We shall see…(I feel like I’ve been down this path before, but you never know.)