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<p>There is a difference here:</p>
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<li> Someone calls the police about something.</li>
<li> Dispatcher tells an officer to respond.</li>
<li> Officer responds.</li>
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<p>romanigypsyeyes is referring to 2->3 being mandatory. poetsheart is referring to 1->2, which perhaps may allow some discretion. However, even if dispatchers have some discretion, I would not be surprised if, in 1->2, dispatchers err on the side of sending an officer, because a lot of trouble can ensue if it is known that they failed to send an available officer to a situation when a crime actually was taking place.</p>
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<p>If you mean this incident:</p>
<p><a href=“http://www.wxyz.com/news/tense-police-stop-in-oakland-county-caught-on-camera”>http://www.wxyz.com/news/tense-police-stop-in-oakland-county-caught-on-camera</a></p>
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<p>McKean may have been racially profiled by the store manager who called 911.</p>
<p>The store in question had been robbed seven times in the last two years, so perhaps that may have caused the manager to also have a hair trigger on calling 911.</p>