Oh my. I know that shouldn’t mean the whole school is bad, but yikes. wow.
I am guessing Vermont or New Hampshire or Delaware and they think this is a country in Europe or something. If they were at U Pacific the kid is likely from CA and NEVER hears about these places. I have seem people on Threads and such and say “oh, I forgot that NH was a state” 
haven’t heard of it since middle school and it sounded serious from adults. (apparently they don’t pay attention to our presidential elections when it features prominently).
I am not going to lie, and it may be confirmation bias, but i have seen a fairly close correlation between quality/perceptiveness of tour guides with ranking of schools.