Good article about the companies running student loan scams here: https://www.consumer.ftc.gov/blog/2018/03/ftc-continues-crack-down-student-loan-scams
Nerdwallet also has several articles.
I don’t know what prompted this question, but it’s common for companies with names like the one mentioned in the OP to do robocalling – so if you or someone you know got a phone call from that company… then definitely a scam.
It doesn’t cost anything for a person to apply for forbearance or death or disability discharge - and that application would be made directly to the Dept. of Education.
I think that the term “forgiveness” applies to the process where the balance of the loan is waived if the borrower is eligible to have an income-contingent repayment plan or would qualify for public service forgiveness … and that in turn requires years of making payments. (10 years for public service, 25 year for the ICR).