^^^
I suspect that it’s the equity of the primary home and some of the deductions related to being self-employed that is really the problem. Those things were not captured by FAFSA but would be captured by CSS profile
If she would put numbers in the FREE College Board EFC calculator as previously suggested, she will get the “facts”.(put home equity in and then take it out and see how the numbers change, etc.)…as many of us already know, it appears it is probably primary home equity. The rental property should have been already captured on the FAFSA (if entered probably on the FAFSA). If business losses on tax return, they are added back in the institutional formula so that could be an issue also…
“properly” not “probably”…sorry!