I’m sorry that you are not happy with the level of communication that Penn State has provided to you. But maybe you can give them a bit of a break. It’s been a few years, but I would put PSU in the middle of the spectrum with respect to communication. There were some universities that contacted my son so often that it became annoying. On the other hand - some were so unorganized that my son had to call several times just to make sure they had received his information. As for prospective students, Penn State has no problem attracting qualified students.