<p>I agree that many pharmacies are short staffed but have also had my share of pharmacists and techs who were condescending or unhelpful. Our local CVS pharmacy which used to be horrid. Techs and pharmacists would have a problem with your scrip or insurance and instead of trying to find a solution to the problem their attitude would be “oh well, sucks for you”.</p>
<p>About a year ago, they hired a phenomenal tech and the attitude of the whole pharmacy has changed. She is a problem solver and probably embarrassed the rest of the staff into actually providing customer service rather than trying to find a reason not to help you.</p>
<p>I don’t care about having to wait for a scrip as long as I am told the correct wait time. If you tell me ten minutes and the wait is one hour, I am not going to be happy.</p>