My daughter got a merit award from her school but it was also at a lower level than the chart on gpa/ACT predicted. So I called and found out they had some wrong information (an old ACT school). We got that straightened out and her award went up.
So you might want to call and just ask if it is correct (I was very good at playing dumb, as I really wasn’t acting). You can also ask if there are any other awards your daughter would be eligible for as she’d really like to attend but the cost is just too much for your family.