When I had the ability to negotiate awards, it was with grad students, so I only spoke with the students. But for undergraduates, there is no problem with a parent talking with the school themselves in this case. If the alternative is that your child will not be able to attend without an increase in aid, it’s absolutely fine for you to be the one to discuss your finances with them. Maybe start by having your child email the AO to ask who the parent can discuss finances with either before or at the admitted student day. If they are told that aid decisions are final, you should then contact them yourself. (Just saw the post above mine - good advice as a place to start.)
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