I agree with @spiritmanager about " not writing off a school just because of its administrators or admissions". When D was applying to grad school she was rebuffed by admissions when she asked to reschedule her audition due to a schedule conflict. She was ready to write off the school because of what was basically a “non response”. A few weeks later the faculty met with her on a Saturday. Not a regularly scheduled audition day but their “day off”. No help from admissions. Said plenty about the commitment from the faculty at the school and very little about admissions. Ultimately she got her MM there.