<p>Hubby & I have rented from many car companies over the years. The two we have had the most trouble with are Hertz & Enterprise. We have never yet gotten a bogus claim letter & hope we never do. We have also never purchased insurance on our rental cars and always check them in with an employee. </p>
<p>Once Enterprise kept hassling H to buy additional insurance–in exhaustion he initialed so we could get our exhausted selves & kids to the hotel. I called them as soon as we checked in to return the car since the insurance doubled our rental rate & they promised to delete the insurance if we’d keep the car under the original terms. Never rented from Enterprise again, tho my sister loves them.</p>
<p>With Hertz, once we specifically mentioned we needed an air conditioner that worked very well. After only two hours of driving–away from the airport, guess what konked out? We had to drive back to the airport to exchange the car for one that had a functioning A/C (very inconvenient). We have also had problems with one or two other Hertz rentals, but can’t recall the details.</p>
<p>Last time we were renting a car (can’t remember the company), they wanted us to rent a car that was obviously seriously damaged (it was the only one left in the category–compact). Hubby rejected the car & after having us wait for about 30 minutes to see if a car was ready, they offered us (& another unrelated couple) a double-upgrades for cars that was undamaged, which were used for the duration of our visits.
This does sound like it’s a good idea to always have an employee go over the car with us & double-check that all is OK. What a hassle!</p>