<p>Rewrite your letter and address it to the chief executive officer. Look up the company’s headquarters number, and ask for the ceo. You’ll get his secretary. Ask if there is a fax number where you could fax a letter. Send your letter by fax and make certain it is well written and expresses disappointment in this situation. Also let him know if you have normally rented from his company with good results.</p>
<p>CEOs do not enjoy receiving customer complaints from people who are educated, can write a cogent letter, and who may very well be in the right, especially if they are good customers. I had some trouble once on an insurance claim, and another time with a large bank. Both times I was on solid ground, and the matter was resolved in my favor instantly upon communication with the top guy. Don’t waste your time with the regional managers, etc.</p>
<p>Edit: Ok, missed the happy ending. described above. File for future reference.</p>