Interim report for those watching this thread: The issue arose from a VA benefits overpayment in the student’s initial term. The VA caught it retroactively (this can actually happen years after graduation) and the school repaid the overpayment; the school then billed the student. But in reviewing the student ledger they provided, there is also a rather sizable underpayment in another term. I provided the student with information that will hopefully help the school resolve the underpayment (I feel pretty comfortable, based on information received, that the student was eligible for a higher payment than they received - but the caveat that there might be something I am not aware of is always a possibility). In the end, the hope is that the issue will be resolved in the student’s favor and they will owe a lot less than the original bill.
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