<p>“Mini, how could that be that it is taking your daughter nine months to see a specialist. Who is your insurance carrier? An ER wouldn’t make somebody in respiratory distress wait 5 hours, especially a child, if the parent is in their face. You can demand a test be given your child.”</p>
<p>The problem in the first case was referral to the wrong, incompetent, unqualified specialist (listed as their sports medicine injury specialist, but knew nothing about sports); broken MRI machines; two botched surgeries; wrong diagnosis; refusal of insurance to refer to the sports medicine expert actually listed in their own referral system as being among their specialists; and a much longer list. Once we changed insurance, on Monday morning January 3rd at 5:30 a.m. she had the right surgery, and was back in the gym, without any complications, in two weeks. Nine months of unnecessary pain. The HMO was Group Health, considered one of the best HMOs in the country. You would have loved my very detailed 8-page letter to their director, after they had taken several hundred thousand dollars in premiums from us (and my employer) over a 15-year period.</p>
<p>re: emergency room. We were not only in their face - we had two extra adults in their face. Nothing doing. We would have had no idea about vaccine resistance in our community - we found out about the public health advisory later (this happened, by the way, nationwide, as the CDC didn’t want to scare people off getting vaccinated next year). Five hours (and other folks have told us we were lucky.) This was no “inner city” hospital filled with poor people, or people who didn’t speak English, or people who use the ER for primary care, or shooting victims. This is a so-called “Center for Excellence” in ER health care delivery (top 5% in the nation). </p>
<p>The problem in the system is that it is built on profit. It means that people WITH insurance get substandard care, as do people without it. It is NOT the best system in the world - I get consistently better care when I am in South India. Disconnect health care from profit. I’m in favor of any reform that takes profit out of the system, and I don’t particularly care whether it is single-payer/multiple-payer, government or non-government. It is the pursuit of profit in dealing with people’s health that has bent the entire system out of shape.</p>