<p>I don’t know if I’ve ever posted this before, but here is my lost luggage story:</p>
<p>Saint Riley Slocumb and the Maw of Hell</p>
<p>Transporting me on a recent trip to Dallas to deliver a series of homeschooling talks, United Airlines lost a box of my books. Seems that when I changed planes in Denver, one of the boxes accompanied me to Texas. The other had other plans, or at least there were other plans in store for it.</p>
<p>Disappointing, but far from the worst thing in the world. I had the notes for my talks with me in my carry-on, and even my clothes. Several boxes of books had arrived before me, and one was waiting at baggage claim. The plane hadnt crashed, or been rerouted by tornados; in fact, it wasnt even late.</p>
<p>Deep breath. Dont sweat too hard about that which you have no control, I muttered to myself, as I made a firm decision to take it in stride. And I strode over to the United baggage claim office.</p>
<p>And there he was. Riley Slocumb. I discovered his name from the security badge hanging from his waist. Uniformed, but certainly not in any way that might command respect. Tie an inch too narrow, in keeping with a body too thin, not from diet or exercise, but from some kind of existential insult. Age indeterminate I guessed 55 long, brown-gray hair slicked back high on the center of the scalp, bald spots pushing back from his temples on either side. We shared look-alike moustaches. Eyes not exactly dull, and not exactly bloodshot, not physically tired. Definitely world-weary.</p>
<p>Rough day, I began, then realizing this was a very odd way to introduce myself.</p>
<p>He looked up from the standing desk.</p>
<p>They lost one of my boxes, I sighed.</p>
<p>And then, first dimly, and then somewhat excitedly, I realized that from his point of view, there wasnt anything appropriate for him to do or say, other than deal with the mountain of paperwork.</p>
<p>You see, Riley cant put on a happy face and provide service with a smile. People, none of whom ever come to see him by choice, and all of whom would prefer not to even know he existed, might think he was mocking them. Commiseration is not what they desire, not from the appointed representative of the very company that had just shipped their new titanium-headed golf clubs to Bulgaria. They want action, they want answers, they want their bags and boxes and fishing poles and skis and childrens car seats, and they want them now and these are just the things he is virtually certain not to be able to provide.</p>
<p>Even before he could summon up a response to my question, and fully explain the paperwork, a violently energetic woman stormed into the office. Her gestures were writ large, and while I might have written that her painfully red hair was standing straight up, it would then have required a further note that the hair didnt know which way up was and so had, independently, decided to cover all the bases.</p>
<p>She took my bag, the tsunami half-shouted.</p>
<p>Who? inquired Riley, careful not to offend, but also careful not to expend the daily allotment of concern. It was only 2 p.m., and it was going to be a long afternoon.</p>
<p>The story poured out. Two women had virtually identical black, rolling carry-on bags standing next to each other at the baggage claim ramp. The first woman, after grabbing her checked luggage, walked off with the wrong carry-on as well. She might be well on her way to the Presidential compound in Crawford by now, for all we knew. I looked down at my black, rolling carry-on bag, smug in spying the pink-and-white lace ribbon I had tied to it still affixed to the handle. Good planning, I congratulated myself, using my mind to pat myself on the back. But I was caught up short by the disappointing realization that my good planning hadnt absented me from Riley Slocumbs acquaintance.</p>
<p>Im sorry, maam, said Riley, calibrating his comments carefully, But we are not responsible for carry-on baggage.</p>
<p>But, but
sputtered the walking volcano, shaking from hairs end to feet, all my travel information, my wallet, my cell phone, my hotel reservation, my address book, my
everything is in that bag! I remembered my mother having taught me to never put the important stuff in checked baggage always carry it with you on the plane. I shivered.</p>
<p>Riley paged his supervisor, and the supervisor and Mount St. Helens went out into the baggage claim hall, where there was now an unaccompanied black bag. Yikes! I had visions they might have to call in the dog sniffers, or the bomb squad, or even evacuate the airport
and I hadnt filled in my paperwork yet. I picked up the pen. They simply took the questionable bag back to the supervisors office, and spilled out the contents on his desk.</p>
<p>In Rileys office, air molecules were now slowing down, and new air filled the vacuum where the supervisor and Vesuvius had been. But before I could blurt out my next question, Riley now standing at his post writing, a short, middle-aged, mousy-blonde woman, her face covered in shame, sheepishly entered the room.</p>
<p>I
I left my coat on the plane, she mumbled apologetically, looking humiliated, as if she had just told her mom she had lost her lunch money. Can I go back and get it?</p>
<p>Im sorry, replied Riley curtly, being careful not to look up, and punching numbers into an unseen machine below the countertop. People arent allowed into the restricted area without a ticket or boarding pass.</p>
<p>Well, she pleaded, looking like she was about to burst into tears, Can you check with the plane, please?</p>
<p>Flight number?</p>
<p>1252.</p>
<p>Riley picked up the blue phone. I think he had three phones black, blue, and off-white used for various parts of the airport.</p>
<p>This is Charley-B. A women left a
He looked up momentarily.</p>
<p>Light red, cloth.</p>
<p>A light red, cloth overcoat on flight
</p>
<p>1252.</p>
<p>1252.</p>
<p>Can you get back to me if you find it? The tone of the question, intended to be overheard, sounded as if he wasnt very hopeful.</p>
<p>(end of part 1)</p>