<p>Maineparent I deliberately avoided noticing pregnant people after I once very enthusiastically, loudly congratulated a friend on her pregnancy and asked about the due date; embarrassingly for me she had merely gained weight. This was 20 years ago but I remember the exchange as if it were yesterday. So from that point forward I have avoided noticing other people’s physical conditions. </p>
<p>Yesterday I had an experience that convinced me once and for all that we just absolutely have to do something about health care - this is simply a disaster.</p>
<p>From the moment of diagnosis, I have researched extensively every single fact about small cell cancer, with a special focus on what could potentially happen to me, and what to expect. Therefore, considering the possibility of brain mets, I understand the concepts of PCI, whole brain radiation, gamma knife, cyberknife, etc. very well. I believe I have downloaded every single complete article from pubmed on this issue and I do not believe there is a resource I haven’t harvested. </p>
<p>So, when the dreaded news came, I already knew what I wanted to do. I had a consult with the neurosurgeon, the radiation oncologist, my oncologist, etc., and we are all in 100% agreement that I am an excellent candidate for cyberknife, and that is what we all agreed, and there was no ambiguity whatsoever specific to this decision and the treatment plan.</p>
<p>So, yesterday, I went for my CT scan, which is part of the staging process. I went in and went along, never in the world imagining anything had changed from our discussions. But suddenly it sort of fell out in the CT scanning room, something one of the supporting nurses said, that suddenly clued me in that I was being staged for whole brain radiation, NOT cyberknife. </p>
<p>The nurses were clueless. They had no idea I was there to be staged for cyberknife. They thought I was there for whole brain radiation staging and that I was just fine with that plan. </p>
<p>I immediately halted the entire process, of course, and, demanded the doctors back in the room, demanded explanation, etc. I was told to hang on, the doctors were looking at the scans. Nonsense, I said, what in the world would make the doctors change their minds in the space of a couple of days, and in the absence of any new scans indicating that the course of treatment should be changed, and anyway why would anyone change anything without talking to me? </p>
<p>I was put off and told to wait, doctors were looking at scans. Just a few minutes. The nurses were nervous. </p>
<p>I confronted and confronted and confronted (I asked over and over and over, who changed the order? how did it changed? why would it have changed from the time of my consult, just days ago? what do you mean you don’t know? who specifically told you to write this on the form, and, when did they tell you to write it? what do you mean, you cannot remember? what protocols do you follow that tell you what to write on a form? when did you fill out this form exactly?..and so on…) and finally was able to force an admission from the nurses that the head of the radiation oncology department ordered whole brain radiation for me. </p>
<p>I wonder if you can imagine my absolute amazement when the next thing that happened was that the head of the radiation oncology department came in together with TWO representatives from the financial office. </p>
<p>The head of the radiation oncology department introduced the two people who were with her from the financial office, and said exactly this to me: “…the thing is, if you want cyberknife, we need to collect a $3,000 deposit. We haven’t had time to contact your insurance yet so we will have to reschedule all this unless you want to write a check for the deposit.” And then she stood there expectantly waiting for me to write a check. </p>
<p>I wonder if you can possibly imagine my shock, outrage, astonishment, etc. The two people from the financial office looked down at the floor; I suspect that they were equally appalled. Certainly they didn’t look happy to be there and wished they were just about anywhere else. And can you imagine that this is taking place with me sitting on the CT scanning bed, IV for contrast dye already in place. </p>
<p>I resolved it in short order; I wrote no so such check; I had my CT scan as scheduled; I am set for cyberknife (unless some scan result indicates otherwise). And, as of this morning, I have the hospital CEO’s office on this, as well as the patient representatives, and a bunch of other resources. Someone is going to answer for this, hopefully before this business day ends. And I am not going to let it go until it has been addressed to my satisfaction. </p>
<p>I can write such a check any time I wish; I am not having any difficulty with resources. And I am a VERY confrontational person - I just simply do not allow people to get away with nonsense around me. And I have no problem approaching a CEO’s office and demanding action, and getting results. There is literally no office, person, power position, etc. that I am intimidated by; there are no barriers to entry that I consider beyond my reach, and I refuse to let these sorts of bizarre situations throw me off course. </p>
<p>But the majority of patients probably cannot navigate their way through this stuff. Health care consumers need serious, 911 level help. No one should EVER be in the position of having a hospital employee demand a check from a patient at the point of treatment, and/or having the treatment plan arbitrarily changed by a hospital staffer who is not a member of the medical team - and then LYING about it. I am guessing that the majority of patients would have written the check as demanded, or, permitted the scan to be rescheduled, and either of those courses of action are potentially very dangerous.</p>